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If you’d like further information about KingTee Store and you can’t find it in our FAQs, please get in touch. Simply fill out the form, include your message, and we’ll get back to you as soon as we can.

FAQ

Please read our FAQ before sending us a message.

What size should I order?

For sizing information, click the “View Sizing Chart & Product Details” link provided on the product page you intend to purchase. Please note that women’s sizes tend to be more fitted. We encourage you to refer to the sizing chart before making your purchase.

Basic tees are preshrunk. Our shirts do not shrink if washed as directed, but please note that all combed cotton will shrink if it is exposed to heat. This means it should never be washed in hot water or dried in a hot dryer. The delicate cycle on your machine and cold water are recommended.

Width measurements span across the chest (from seam to seam, not full body).

Length measurements are measured at the point where the neck trim meets body to bottom of the garment (including any bottom trim).

Sleeve length starts where the sleeve and shoulder joins, then to the end of the sleeve cuff or hem.

What kind of materials do your shirts use?

To maintain the highest product quality and a speedy print-on-demand process, we rely on several trusted brands to deliver our promise. Our basic tees, supplied by Gildan and Hanes are made of 100% cotton, true to size and preshrunk. Our premium tees, supplied by Canvas and Bella, are made of a premium poly-cotton blend.

What's the outline around the print on my item?

Prior to printing, our apparel items are pre-treated with a special solution to ensure high quality resolution and color correctness. A small amount of this solution may remain on the shirt and appear as an off-color stain. This residue will disappear after you wash the shirt.

Please wash shirts as directed by the tag information. Our shirts do not shrink if washed as directed but please note that all combed cotton will shrink if it is exposed to heat. This means it should never be washed in hot water or dried in a hot dryer. The delicate cycle on your machine and cold water are recommended.

What's the status of my order?

Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send a third email with your tracking information.

The most recent information on your order is always available via the receipt link provided in our email correspondence, or by retrieving your tracking information.

If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there.

Still no emails? Please contact us for further assistance.